Action for Conservation
Press and communications enquiries
If you wish to make a complaint to the Foundation about the way you have been treated or some other aspect of our work, please put this in writing to: Esmée Fairbairn Foundation, 5th Floor, Kings Place, 90 York Way, London, N1 9AG or by e-mail: firstname.lastname@example.org.
The Chief Operating Officer will deal with the complaint at the first stage. If this cannot be dealt with satisfactorily, then it may be taken to the Chair of the Board of Trustees. While the individual identity of complainants will be kept confidential, the lessons emerging from these are reviewed by the Senior Management Team to see if any lessons can learned or practice improved, and these are reported to the Board of Trustees. See our complaints policy to learn more about the procedure for complaints.
Esmée Fairbairn Foundation is regulated by the Charity Commission for England and Wales. See the Charity Commission's guidance on making a complaint about a charity: